The results are in and Tampa International Airport is once again among the best airports in North America for passenger satisfaction.
TPA ranked #2 among large airports in North America by J.D. Power’s 2020 North America Airport Satisfaction Study, jumping up a spot from 2019 and continuing its streak of top-five finishes. The Airport finished #5 in 2018 and has placed in the top five since at least 2015.
“We are extremely proud to once again be among the best airports in the country,” said TPA CEO Joe Lopano. “It’s a testament to our commitment to excellence and drive to serve our customers that we’ve managed to stay on top. I’m grateful to our team and our amazing community that makes this one of America’s favorite airports.”
The increase in the overall satisfaction score follows TPA’s completion of the first part of a three-phase Master Plan expansion that will ultimately enable the Airport to serve 34 million annual passengers. The expansion included the addition of 70 new shops and restaurants, a Main Terminal expansion and modernization, the addition of a 1.4-mile automated people mover and a new state-of-the-art rental car center.
Tampa International Airport routinely ranks among the top airports in North America for customer satisfaction. Recent accolades include:
- #1 Medium-Sized Airport in the U.S. – Wall Street Journal (2019)
- #1 in North America by ASQ – Airports Council International – North America (2020)
- #4 U.S. Airport in Travel + Leisure (2020)
- #6 U.S. Airport by Conde Nast Traveler (2019)
The J.D. Power North America Airport Satisfaction Study measures overall satisfaction by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail.
Tampa International Airport was compared among large airports with 10 to 32.9 million passengers per year.
The J.D. Power study is now in its 15th year and is based on 26,058 completed surveys. The study ran from August 2019 through July 2020.